The TANAP Natural Gas Transmission Company cares about engaging the public and all other stakeholders in every aspect of the project, and therefore stakeholder engagement in all phases is a most important factor.
TANAP has adopted a strategic and structured approach to create and maintain constructive relationships with all stakeholders. TANAP has developed a detailed Stakeholder Engagement Plan which will serve as a reference for interaction with stakeholders.
All people, both as communities and individuals, affected by the TANAP Project and other stakeholders will be able to share their concerns and complaints, communally and personally, and to this end, a mutually acceptable Grievance Management Procedure has been created.
The basic steps for complaint management are as follows:
- All complaints are recorded and added to the system within 2 work days.
- Upon being added to the system, within 10 work days, the complaint will be evaluated by experts and necessary research will be carried out.
- Complaints will be resolved within 30 work days with the complainant receiving a prompt response. For those who wish to make a complaint/request, a toll-free number (800 314 11 22) has been created for the Project, and an online Registration Form has been created.